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If
you have any questions, please don't hesitate to contact us. You can
call toll free: 888-686-4254, Monday through Friday from 8–5, (Central
Time). Or email us at any time: questions@artselect.com. |
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![]() Frequently
Asked Questions |
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![]() CONTACTING
US |
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![]() PRINTS,
MATS & FRAMES |
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![]() HOW
TO ORDER
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![]() SHIPPING
& RETURNS |
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![]() PAYMENT
& SECURITY |
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![]() PRICING
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![]() CONTACTING
US |
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| Contacting
Us |
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| For questions regarding this
site or any issue related to your art purchase, please contact
our Art Fulfillment Center: |
E-mail |
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questions@artselect.com |
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Phone: |
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Toll Free: (888) 686-4254
Monday–Friday 8–5, Central Time |
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Mail: |
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Framed Fine Art
Art Fulfillment Center
300 West Lowe
Fairfield, IA 52556 |
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to Top | Picasso Art Prints Home |
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![]() PRINTS,
MATS & FRAMES |
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| How
do you source and select your prints? |
| Our team of experts constantly
review catalogs from the major print publishers worldwide. These
are the same companies that sell prints to top art shops, decorators,
galleries, and museums. We examine a sample of every print we
sell before it is offered to you. This helps assure us you won't
be disappointed. It also enables us to back everything we sell
with our 100% satisfaction guarantee. |
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Top | Picasso Art Prints Home |
| What
are canvas prints? |
| In response to customer
demand, we've added the elegant look of genuine artist canvas
as an option for selected prints. Prints are produced on canvas
using the Maggio™ printing process to bring you the highest
quality digital reproductions available anywhere in the world
today.
When canvas is available, your screen will display a button
you can click to select canvas or quality paper prints. Canvas
prints are available with a choice of frames and mats.
For most canvas prints you will also be able to select from
a number of sizes.
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Top | Picasso Art Prints Home |
| What
is custom digital printing? |
| For selected prints, we
use the Maggio™ printing process to bring you the highest
quality digital reproductions available anywhere in the world
today. Each Maggio™ print is crafted on demand exclusively
for you.
Whether your print is on fine art paper or canvas, you are
sure to appreciate the brilliant high-resolution imaging and
maximum color fidelity and stability provided by the specially
formulated, long-lasting inks and museum quality protective
coating of this proprietary process.
The Maggio™ process allows your reproduction to be
printed with thousands more colors, shades, and hues than
traditional offset printing methods. Maggio™ prints
practically glow with vibrancy and detail – you simply
cannot miss the superior quality! You couldn't confuse a Maggio™
print with a mass-produced poster you might see in the mall!
Both Disney and Pixar, two of the most critical and demanding
visual image companies in the world, rely on the Maggio™
process for its exceptional quality. The founder of Maggio™
has received the coveted "Benjamin Franklin Award for
Outstanding Print Quality" from the National Association
of Commercial Printers and we are very proud to be the only
online custom-framing service to offer this advanced technology.
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Top | Picasso Art Prints Home |
| What
size are the prints? |
Van Gogh Art
Prints offers a wide variety of sizes to suit almost any wall
space, from an intimate nook to a high-ceiling living room.
To make it easier for you to select a print that will fit where
you want to display it, you will see a size category noted next
to each print. Each of our size categories is based on the finished
size of the outside frame dimensions. Your exact frame dimensions
will be shown once you select a frame.
• Small: approximately 12" x 16"
• Medium: approximately 18" x 24"
• Large: approximately 22" x 26"
• Extra Large: approximately 24" x 34"
• Oversized: approximately 32" x 40" or
larger
• Panel: approximately 14" x 36"
The actual print and mat sizes will vary within the frame
and you will be able to see the proportions once you select
your frame.
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Top | Picasso Art Prints Home |
| Oversized
Pieces |
| Oversized artwork makes
a strong design statement and is extremely sought-after, but
is often hard to find and especially hard to frame. We make
custom-framing these beautiful pieces easy for you and are able
to offer them at a great value.
A piece is oversized when the framed outer dimension of its
shortest side exceeds 32". We ship oversized items via
FedEx 3-Day Air.
Oversized pieces are clearly labeled for your reference.
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Top | Picasso Art Prints Home |
| What
if I can't find a particular print I'm looking for? |
|
If you are looking for something
in particular that's not on our site, please e-mail us at
questions@artselect.com
and let us know.
We will try to add your request to
our ever-changing inventory. Unfortunately, at the present
time, we cannot special-order specific prints.
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Top | Picasso Art Prints Home |
| Can
I just buy an unframed print? |
| Not at this
time. All of our current efforts are dedicated to increasing
the variety of selections on our custom framing site.
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Top | Picasso Art Prints Home |
| What
are the frames made of? |
| Just like
any custom shop, Picasso Art Prints frames come in a variety
of materials — solid wood with various finishes, metal,
molded plastic, and composites with various printed faux veneers.
The reality is that it's the finished look that matters, and
unless you are looking at a cross section, it's often hard to
tell what material a frame is made of. We offer several types
of frames with their component materials noted onscreen.
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Top | Picasso Art Prints Home |
| What
is a printed faux veneer frame? |
| Today, a large percent
of custom framing is done with printed faux veneer finishes.
(These are not wood veneers.) They are made by printing a "finish"
onto a special paper to give the appearance of a particular
color, wood grain/stain, fabric or other texture and then wrapping
this veneer around the frame. This trend is driven by price:
printed faux veneer frames are generally less expensive than
actual wood. If you're into top-of-the-line framing, we've got
it at Picasso Art Prints. But, if you're less concerned with
the underlying elements, you might want to go for a less expensive
option that can look quite similar. |
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Top | Picasso Art Prints Home |
| What
kind of mats do you use? |
| We stock only
hand-beveled cut, top quality mats. Our team of design experts
coordinates the best marriage of mats for each print in our
catalog. When you click a print's thumbnail on the preview page
the recommended mats appear onscreen, in single, double, and
triple combinations, next to the frame selections. Some images
incorporate printed borders into their designs. These prints
may or may not have mats suggested with the frame options.
All materials used in our custom framing process, including
our prints and mats, are acid free.
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Top | Picasso Art Prints Home |
| How
do you select the recommended frames and mats? |
| Every print
we carry at Picasso Art Prints has been carefully reviewed
by our team of design experts. Based on our experience and the
specific aesthetic of the prints themselves, our team suggests
the frames and mats you see on your screen. Of course your situation
and style preferences may be unique, so you can choose from
over 150 frames by browsing the frame categories at the bottom
of the "Choose Mat & Frame" page.
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Top | Picasso Art Prints Home |
| How
can I compare mats and frames for the prints I find? |
| Shopping
Cart: If you want to quickly compare selections, your
shopping cart displays all the details you need. Mix and match
frames and mats on your selected prints and save each version
in your shopping cart to view at once and compare. Don't worry
- you don't have to buy all your selections! You can always
remove any item from your Shopping Cart if you change your mind
later.
Personal Gallery: If you're just browsing
and want to keep a record of selections you like, or if you
want to start assembling a collection of framed prints for
a particular room or need, we encourage you to create a Personal
Gallery. To set up a Gallery, simply click on "Add to
Gallery" at the top of the page where you select frames
& mats, or next to a print in your shopping cart. Once
created, your gallery name and password can be shared with
others to get their input.
Free Consulting: You can also try our Free
Consulting service. Call Toll Free: 888-686-4254 (Monday–Friday
8–6, Saturday 9–5, Central Time). Our consultants
will be happy to review your selections with you to help ensure
your expectations and needs are fully met. If you have any
doubt about how your choice will turn out, or would simply
like a second opinion, please give us a call. |
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Top | Picasso Art Prints Home |
| Why
are a limited number of mats recommended for each print? |
| Selecting
mats online is even more challenging than choosing a frame because
of the unavoidable variations in color tone between different
computer monitors. For this reason we recommend up to eight
mats for each print. These mat recommendations are made after
careful consideration by our framing consultants. (Note that
some prints fill the whole frame, and are therefore not offered
with mats.) However, if there
is a specific color mat you are looking for with a print,
our consultants will be happy to check if any of our 175 other
mats might work for you and can present the new options for
you on screen.
To use this service, simply
create a Personal Gallery and then e-mail your Gallery name
and password along with the mat color(s) you would like to
see with it to us at questions@artselect.com.
Our consultants (available Monday-Saturday
(9am-5pm Central Time) will review your selections and put
the new mat colors on screen in your gallery, so you can view
them the next day! |
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Top | Picasso Art Prints Home |
| Why
do mat sizes vary? |
In response
to many requests, we have expanded the variety of print and
frame sizes. We now offer a total of 11 different standard
inner frame dimensions, within which both the image and the
mat or inner frame border must fit.
Our prints come in an even wider range of sizes, so the finished
mat sizes will vary greatly. We make great efforts to display
the proportions on your screen as precisely as possible so
you can see accurately just what the matted and framed print
will look like.
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Top | Picasso Art Prints Home |
| Why
are certain prints offered only with a mat and others only without
a mat? |
| Whether or
not a mat is offered depends on the size of the image in relation
to our frame sizes. In certain cases, if the print comes with
a border that is an integral part of the reproduction, we may
offer it with or without a mat at your option .
If the image is the same size as the inner frame opening,
then a print will be offered with no mat.
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Top | Picasso Art Prints Home |
| What
type of glass do you use? |
None! Your
print deserves the same gallery-quality display covering that
is the standard choice at fine art galleries throughout the
world and so we protect your print with state-of-the-art Optix
Acrylic Monomer Panes. These high-tech protective panes provide
a crystal-clear cover for your print, along with the added benefit
of UV ray shielding. These Optix Monomer Panes are half the
weight and 4-5 times more impact-resistant than standard framer's
glass. In the event a severe blow does break the pane, it is
far safer than glass for it will not shatter into dangerous
slivers and so is much less likely to damage your artwork or
cause injury. Please note that to offer our low prices, we cannot
special-order non-glare finishes for these Optix Monomer Panes.
It's easy to maintain the high optical clarity and UV protective
qualities of your print's gallery-quality protective covering:
• Simply dust the frame and protective Optix Monomer Pane
with a soft rag or duster to remove surface dust.
•
Then apply on a mild soap solution using a spray bottle, or
moisten a sponge or soft rag.
• To avoid damage to
your Optix Monomer Pane, do not use abrasive soaps or any commercial
glass cleaner that contains ammonia or alcohol.
•
Wipe the surface gently with a moist sponge or soft rag. Dry
with a soft, lint-free rag.
With a minimum of care, your custom-framed art print will
provide you with a feast for your eyes for many years to come.
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Top | Picasso Art Prints Home |
| Why
do some of our prints have more than one thumbnail |
Some images
we sell have more than one thumbnail for two reasons:
1. The prints could be different sizes. When selecting one of
two similar thumbnails, please pay close attention to the product
description shown on your screen, particularly if you keep browsing
without placing that print in your shopping cart. Make sure
you click on the same thumbnail when you come back to it or
double-check the dimensions and description of the print before
you finalize your order.
2. There may be differences in color between the two prints.
We work with several print distributors and often, there will
be substantial differences in the type of lithographic technique
they use to reproduce a given image. For example, one distributor
might emphasize matching their print to the color scheme found
in the original painting whereas another distributor will opt
for enhancing their version.
Distributors also use different printing systems and that can
create visible differences in the final product by virtue of
the settings, inks, and other variables factored into the printing
process. For this reason we offer you each version and let you
decide which one you like the best.
We strive to make sure that our on-screen samples match the
actual print you receive as much as possible. And we are so
confident in our technology that we offer you an unconditional
30-day, 100% money-back guarantee. |
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Top | Picasso Art Prints Home |
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![]() HOW
TO ORDER |
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| Shopping
Cart |
| Just like your local grocery
store, you can borrow one of our shopping carts. (You'll instantly
notice that the wheels don't wobble!) Once you've found a print,
frame and mat selection you want to consider, simply click the
button marked "Add to Cart." From there, you can begin
the ordering process, or you can continue shopping. Your selection
will stay in your cart as you continue your journey through
our site. Of course, you can always modify or remove a selection
later if you change your mind.
To return and view the contents of your shopping cart at
any time, simply click on the "Shopping Cart" link
which is always displayed at the top of our site.
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| Back to
Top | Picasso Art Prints Home |
| Hints
on using your Shopping Cart |
To remove
a selection from your Shopping Cart, click "Remove".
To check out and purchase your selections, click "Proceed
to Checkout".
To review or modify your frame or mat selection, click "Change
Frame and Mat". |
| Back to
Top | Picasso Art Prints Home |
| Can
I take more time to think about my selections before purchasing
them? |
| Of course!
You can save the contents of your Shopping Cart to review at
a later time by creating your own Personal Gallery. To set up
a Gallery, simply click on "Add to Gallery" at the
top of the page where you select frames & mats, or next
to a print in your shopping cart. Give your gallery a name and
enter your email address. Remember to jot down the name —
it's so private we won't be able to remind you if you forget!
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Top | Picasso Art Prints Home |
| How
do I checkout? |
| Click the
"Proceed to Checkout" button at the bottom of the
shopping cart page. Fill in your name and choose a password.
(If the password you choose has been taken you will be prompted
to try another.) Continue to fill in your contact and shipping
information. Next, you choose to pay online or by telephone.
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Top | Picasso Art Prints Home |
| What
is Express Checkout? |
| After you
place your first order Express Checkout saves you time whenever
you order. You enter ordering details like shipping address
and credit card information once. The next time you order, just
enter your name and password, look over your information and
confirm your order. It's that easy. Of course, you can always
modify your information or use another credit card before you
finalize any order. |
| Back to
Top | Picasso Art Prints Home |
| Can
I pay online or by phone? |
Yes. We
want you to feel completely comfortable when placing an order.
All the information you transmit to us is secure and is kept
strictly confidential.
• Online: This is your most convenient option. If you
choose to order online, simply enter all of your information
through our secure server. You can order 24 hours a day, 7
days a week.
• Telephone: If you wish to pay by telephone, first,
proceed to Checkout and enter all of your order information
online except your credit card data. To complete your purchase,
call us toll-free: 888-686-4254 (Monday—Friday 8-6,
Saturday 9-5, Central Time) with your name and credit card
information. We will keep your order on hold until you call.
Your call will just take a minute. You can verify your order
on the phone if you like.
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Top | Picasso Art Prints Home |
| What
credit cards can I use? |
We accept
MasterCard, Visa, American Express and Discover.
   
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| Back to
Top | Picasso Art Prints Home |
| Is
my credit card safe? |
| Our secure
server software, together with your browser, strongly encrypts
all of your personal information - including credit card number,
name, expiration date, and zip code - so that it cannot be read
by anyone else over the Internet. The encryption process converts
the characters you enter into coded data that is then transmitted
securely over the Internet. Your data is then stored in its
encrypted form for maximum safety. |
| Back to
Top | Picasso Art Prints Home |
| When
will my credit card be charged for an order? |
| Your card
will not be charged until your order is actually shipped from
our frame shop. All orders are customized to your specifications,
and most will be filled within five working days. However, a
limited number of our frames are special order and can require
up to ten business days to complete. |
| Back to
Top | Picasso Art Prints Home |
| How
long does it take to process an order? |
| Once you place
your order, our framers begin working on your prints. Custom
framing takes time — but we're fast. Our normal time to
build your custom framed print is 5 to 10 business days. Shipping
time varies, depending where you live. We go to extreme measures
to ensure that we do not run out of stock of the merchandise
you see onscreen. In the rare and unlikely event that we are
out of a mat, frame or print that you requested, we will notify
you immediately.
If you have ordered our ready-to-ship prints or non-framed
products, these will be shipped to you within 48 hours. |
| Back to
Top | Picasso Art Prints Home |
| What
if I have a question about my order? |
| If
you have questions about your order, click here and type in
your name and password. Your account will appear showing you
all current and past orders. If your current order has already
been shipped, the tracking number will appear on the screen.
Packages shipped by Federal
Express can be tracked by visiting www.fedex.com/us/.
USPS packages can be tracked
at www.usps.com
If you still have any questions,
email us at questions@artselect.com
or call us toll-free at 888-686-4254
(Monday—Friday 8-6, Saturday 9-5, Central Time).
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| Back to
Top | Picasso Art Prints Home |
| How
do I track my order? |
| The
day your order is shipped, we will email the tracking number
to you so you'll know your order is on its way. FedEx packages
can be tracked by visiting www.fedex.com/us/.
USPS packages can be tracked at
www.usps.com |
| Back to
Top | Picasso Art Prints Home |
| What
about Gift Certificates? |
•
Gift certificates and unused portions of gift certificates expire
in one year.
• Any unused balance will be placed in the recipient's
gift certificate account.
• If your order exceeds the amount of your gift certificate,
you must pay for the balance with a credit card.
• Gift certificate cash value is 1/10 of one cent.
• We are not responsible for lost or stolen gift certificates.
If you have any questions, send us e-mail at questions@artselect.com.
Additional fine print applies.
The fine print:
1. Gift certificates must be
redeemed through the Picasso Art Prints Web site.
2. Gift certificates cannot be used to pay for out-of-stock
items or to purchase gift certificates.
3. Gift certificates are not redeemable for cash and cannot
be returned for a cash refund.
4. Any unused balance will be placed in the recipient's gift
certificate account and is not transferable.
5. If your order exceeds the amount of your gift certificate,
you must pay for the balance with a credit card.
6. Gift certificate cash value is 1/10 of one cent.
7. Gift certificates and their use on the Picasso-Art.com
Web site are subject to Picasso-Art.com's general Conditions
of Use and Privacy Notice.
8. We are not responsible for lost or stolen gift certificates.
9. Picasso-Art.com will have the right to close customer accounts
and request alternative forms of payment if a fraudulently
obtained gift certificate is either redeemed through the Picasso-Art.com
Web site or is redeemed and used to make purchases on the
Picasso-Art.com Web site.
10. Picasso Art Prints and its affiliates make no warranties,
express or implied, with respect to gift certificates, including
without limitation, any express or implied warranty of merchantability
or a fitness for a particular purpose. In the event a gift
certificate code is nonfunctional, your sole remedy, and our
sole liability shall be the replacement of such gift certificate.
Certain state laws do not allow limitations on implied warranties
or the exclusion or limitation of certain damages. If these
laws apply to you, some or all of the above disclaimers, exclusions,
or limitations may not apply to you, and you might have additional
rights.
11. Picasso Art Prints reserves the right to change these
terms and conditions from time to time at its discretion.
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Top | Picasso Art Prints Home |
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| |
![]() SHIPPING
& RETURNS |
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| How
do you ship items to me? |
| Ready-to-ship
and custom framed art prints, canvas prints, all outlet items
and non-framed products are shipped to your home or business
via ground service — at no cost to you! All these items
are packaged in boxes we custom design to protect your frame
and print during transit from our warehouse to your address.
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| Back to
Top | Picasso Art Prints Home |
| When
do shipping charges apply? |
| • Alaska
and Hawaii: Our free ground shipping policy is only valid within
the contiguous United States. Standard delivery to Alaska and
Hawaii is 2nd Day Air and incurs an additional fee. |
| Back to
Top | Picasso Art Prints Home |
| Can
I get faster shipping? |
| If you want
an order delivered faster, you can select 1, 2, or 3 day shipping
at an additional cost. Just click on "faster shipping options"
on the Review Your Order page before you finalize your order.
Please note: choosing faster shipping will not decrease the
amount of time it takes to build your order. It will only speed
up the time it takes in transit.
Some items do not offer faster shipping options. If no other
choices appear for your item on the Faster Shipping page,
faster shipping is not available. Remember, if you've ordered
a custom framed print, it will still take us up to 10 days
to put your order together.
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| Back to
Top | Picasso Art Prints Home |
| What
if I'm in a real hurry? |
| Ready-to-ship
prints and non-framed products leave our warehouse within 2
business days. If you like, you can choose even faster shipping
options for ready-to-ship items. |
| Back to
Top | Picasso Art Prints Home |
| Can
I order if I live outside the US? |
| At present,
Picasso Art Prints only offers delivery within the United States
and Canada. |
| Back to
Top | Picasso Art Prints Home |
| How
do I track my order? |
|
The day your order is shipped,
we will email the tracking number to you so you'll know your
order is on its way. FedEx packages can be tracked by visiting
www.fedex.com/us/.
USPS packages can be tracked
at www.usps.com
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| Back to
Top | Picasso Art Prints Home |
| Canada |
Ordering
for delivery to Canada is easy. Picasso Art Prints ensures
the shipment clears Canada Customs and takes care of any border
issues.
Our Free Ground Shipping policy applies to US orders only,
not Canada. Shipping charges for Canadian orders are displayed
next to each item separately on the Order Summary Page prior
to purchase.
We pay all applicable taxes and duties on Canadian orders,
including GST, HST, and PST so you don't need to worry about
clearing your own shipment. There are no additional fees prior
to the arrival of your order. No surprises, no hassles, no
hidden costs. Simply order your product, and it's shipped
right to your door. We take care of the rest.
We ship to all addresses in Canada. However, a few products
listed on this site cannot be shipped to Canada. Items that
cannot be shipped to Canada are marked on the shopping cart
page.
Transit time for shipping to Canadian addresses usually takes
between 5 and 7 days. Faster shipping is available.
Gift certificates are not available for redemption by Canadian
customers.
All prices are stated in US dollars.
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| Back to
Top | Picasso Art Prints Home |
| What
if I have a question about my order? |
| If
you have questions about your order, click here and type in
your name and password. Your account will appear showing you
all current and past orders. If your current order has already
been shipped, the tracking number will appear on the screen.
Packages shipped by Federal
Express can be tracked by visiting www.fedex.com/us/.
USPS packages can be tracked
at www.usps.com
If you still have any questions,
email us at questions@artselect.com
or call us toll-free at 888-686-4254
(Monday—Friday 8-6, Saturday 9-5, Central Time).
|
| Back to
Top | Picasso Art Prints Home |
| What
if my order arrives damaged or is incorrect? |
| In
the very unlikely event that your order arrives damaged or incorrect,
we will of course immediately remake and ship a replacement
to you at no charge. Please contact us at: orders@artselect.com
or call us at: 888-686-4254 (Monday—Friday
8-6, Saturday 9-5, Central Time) and we will be happy to assist
you. |
| Back to
Top | Picasso Art Prints Home |
| How
long does it take to process an order? |
| Once you place
your order, our framers begin working on your prints. Custom
framing takes time — but we're fast. Our normal time to
build your custom framed print is 5 to 10 business days. Shipping
time varies, depending where you live. We go to extreme measures
to ensure that we do not run out of stock of the merchandise
you see onscreen. In the rare and unlikely event that we are
out of a mat, frame or print that you requested, we will notify
you immediately.
If you have ordered our ready-to-ship prints or non-framed
products, these will be shipped to you within 48 hours. |
| Back to
Top | Picasso Art Prints Home |
| What
is your Return Policy? |
Your satisfaction
is 100% guaranteed.
• You can return your custom framed print, your ready-to-ship
print, and your non-framed product purchase, within 30 days
of purchase
• You will receive a refund for the purchase price of
your print or product
• You pay your return shipping costs
• If you had a shipping charge, the guarantee does not
cover that charge
Traditionally, custom framed prints cannot be returned. (Imagine
the reaction at your local frame shop if you came to pick up
your framing and told them that you had changed your mind!)
However, we understand you may have some hesitation about ordering
an item you have only seen on your monitor. We are confident
of the quality of our merchandise. So, we offer you our 100%
satisfaction guarantee.
Of course, as rarely happens, if your art is damaged on arrival
we will immediately ship an identical replacement to you at
no charge.
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| Back to
Top | Picasso Art Prints Home |
| Returns
are easy |
You can return
an item within 30 days of purchase for a full refund.
• Call our customer service at 888-686-4254 (Monday through
Friday 8—6, Saturday 9—5, Central Time) for a return
merchandise authorization number (RMA) and packing instructions
to prevent breakage.
• You must use the original packing materials and write
the RMA on the return label.
• Our money-back guarantee covers the full purchase price
for your print but does not include any additional shipping
costs.
• You pay for return shipping. |
| Back to
Top | Picasso Art Prints Home |
| 100%
Money Back Guarantee |
• You
can return an item within 30 days of purchase
• You will receive a refund for the purchase price of
your print.
• You pay your return shipping costs.
• If you had a shipping charge, the guarantee does not
cover that charge.
Traditionally, custom framed prints cannot be returned. (Imagine
the reaction at your local frame shop if you came to pick up
your framing and told them that you had changed your mind!)
However, we understand you may have some hesitation about ordering
an item you have only seen on your monitor. We are confident
of the quality of our merchandise. So, we offer you our 100%
satisfaction guarantee.
Of course, as rarely happens, if your art is damaged on arrival,
we will immediately ship an identical replacement to you at
no charge. |
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![]() PAYMENT
& SECURITY |
| |
| What
if I forget my password? |
| If you can't
remember your password, please call us at 888-686-4254 (Monday—Friday
8-6, Saturday 9-5, Central Time) and we will happily assist
you. |
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| Can
I pay online or by phone? |
Yes. We want
you to feel completely comfortable when placing an order. All
the information you transmit to us is secure and is kept strictly
confidential.
• Online: This is your most convenient
option. If you choose to order online, simply enter all of your
information through our secure server. You can order 24 hours
a day, 7 days a week.
• Telephone: If you wish to
pay by telephone, first, proceed to Checkout and enter all of
your order information online except your credit card data.
To complete your purchase, call us toll-free: 888-686-4254 (Monday—Friday
8-6, Saturday 9-5, Central Time) with your name and credit card
information. We will keep your order on hold until you call.
Your call will just take a minute. You can verify your order
on the phone if you like. |
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| Credit
Cards? |
We accept MasterCard, Visa, Discover and American Express.
|
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| How
do I change my billing information? |
| If you have
already ordered from us and want to change your billing information
(address, credit card used, etc.), you can do so on the billing
information screen the next time you place an order. |
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| Do
I have to pay sales tax on my order? |
| Sales tax
is added on to orders shipped to Iowa and Illinois, regardless
of where the purchase originates. At this time, all other orders
do not incur sales tax. |
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| Security
and Privacy Policy |
|
At Van Gogh Art Prints your trust
and satisfaction is our first priority. We know your privacy
is very important to you and that is why we take special care
to safeguard the confidentiality and security of the customer
data you entrust to our company. We have systems and policies
to ensure that your personal information is handled with the
highest degree of integrity.
Your checkout process is handled by
our partner, ArtSelect. ArtSelect is a VeriSign Secure Site.
The VeriSign seal (click on the logo at the bottom of any
page) allows you to confirm that we are who we say we are
and that all the information you provide will be protected
every time you use our service.
How Do We Protect the Information
You Provide?
ArtSelect uses industry standard Secure Sockets Layer (SSL)
encryption software to safeguard all sensitive data transmitted
from your computer to our system. Our secure server encrypts
all of your personal information - including credit card number,
name, expiration date, and billing information - so that it
cannot be read by anyone else as the information travels over
the Internet.
We also offer an extra layer of security
when you use a shared computer in a corporate or public area.
Even if you select the auto-login feature on a machine that
third parties might have access to, your password and your
credit card information will NOT be displayed. Unlike other
auto-login programs, our system will require that you type
in your password every time, thus making sure it is really
you who has signed in, and not someone else using the same
computer.
What Information Do We Collect?
When you visit our Web page, our server automatically collects
non-personally identifiable information - your internet service
provider address and information on the pages you access on
our site. (We discard this kind of information every 15 days.)
In addition, we store information you provide when you make
a purchase, enter your e-mail address, or send an e-card.
We also collect information when you volunteer to complete
a survey.
How Do We Collect the Information?
Like many Internet sites, we use "cookies" to recognize
returning customers and facilitate the communication between
our server and your browser. Cookies are small pieces of information
that are stored by your browser on your computer's hard drive.
We use the cookies to recognize your preferences in our database
and record session information, such as the items added to
your shopping cart.
What Do We Do with the Information
We Collect?
We use customer information in three basic ways:
1) We use this information to improve
the content of our Web pages to better meet customer needs
as well as to update you about new products and services,
discounts, special promotions or upcoming events that we offer.
If you do not want us to provide these notifications, please
indicate so in the account information section of our site,
or let us know by calling or e-mailing us at the contact number
and address noted below. Customers who supply us with their
telephone numbers will only receive calls from us pertaining
to orders they have placed.
2) We use customer information in
processing transactions both within our company and with third
party vendors. Our third party vendors are, by contract, restricted
from using your information in any way, except to help us
provide the products and services we offer you on our site.
3) We may provide customer information
(but not credit card information) to the company or organization
that brands this site or promotes this site to its customers
or members.
How Can You Access the Information
Collected by Us?
You can access financial information (e.g., credit card information--last
four digits, and account information), transaction information
(e.g., dates on which customers made purchases as well as
amount and types of purchases), and contact information (e.g.,
name, addresses, and phone numbers). You obtain this information
by clicking "My Account" (which is at the top of
all pages except for the checkout pages), logging on with
your name and password, and then checking your account.
In addition, customers can obtain
access to financial, transaction, and contact information,
as well as correct inaccuracies in such information by calling
or writing us at the numbers and addresses noted below. You
can also correct inaccuracies at checkout before you complete
your purchase.
Changes in Our Privacy Policy
We suggest that you review our privacy policy periodically,
as we may update it from time to time. For example, we may
use customer information for new, unanticipated uses not previously
disclosed herein. If our information practices change, we
will post the policy change to our Web site and provide you
with the ability to opt out of these new uses. This policy
was last updated on October 18, 2000.
Contact Information
You can contact us for any reason, including a request to
be added to or taken off a list, or if you have concerns or
questions, through any of the following methods:
Email: questions@artselect.com
Phone: Toll free: 888-686-4254
Toll: 641-472-1495
(Monday—Friday 8-6, Saturday 9-5, Central Time)
Mail: Picasso Art Prints
300 West Lowe
Fairfield, IA 52556
Fax: 641-472-2761
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| Do
I need to have "cookies" enabled? |
No, we
do not require cookies for any of our site functionality.
However, if you have cookies enabled on your computer, your
shopping cart will be saved automatically for future visits.
The way to ensure your cookies are working varies from browser
to browser. The "help" section of the toolbar on
most browsers will tell you how to manage cookies.
|
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| How
does your site use cookies? |
We use cookies
to keep track of your shopping cart. If you put something in
your shopping cart, then our site knows what to do when you
want to add something new or view the contents.
We do not sell, exchange, or otherwise make available information
gathered via cookies by our site to third parties. |
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![]() PRICING |
| |
| How
do I know I'm saving 40% to 50% on custom framing? |
| Frames often look similar
but are in fact of very different quality. This makes comparing
prices of framed prints more difficult than comparing prices
of standard products like CD's or books. We went to dozens of
frame shops around the country, compared costs for similar quality
and came up with an average nationwide price (including mat,
frame, glass and mounting fees). We then discounted these 40%
to 50% off — PLUS we threw in FREE shipping! |
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| How
can you afford to sell your merchandise at these prices? |
| Our extensive
supplier warehouses allow us to buy in volume and keep a low
overhead, which lets us pass our savings on to you. Compared
to retail prices, you save between 40% and 50% on custom framing.
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